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Customer Service Financial Services

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Posted a day ago, valid for 7 days
Location

Newcastle Upon Tyne, Tyne and Wear NE1 4LQ, England

Salary

£23,500 - £24,000 per annum

Contract type

Full Time

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Sonic Summary

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  • Join a market-leading financial services company focused on helping people feel happier about money.
  • The role involves supporting customers who have been victims of fraud, requiring empathy and strong customer service skills.
  • Candidates should have customer service experience, preferably in a contact center, and the ability to work under pressure in a fast-paced environment.
  • The position offers a salary of £23,500 per year for a 6-month temporary role.
  • This is an opportunity to develop skills and make a real impact while working flexible hours from Monday to Saturday.

Ready to make a difference? Join a market-leading financial services company on a mission to help people feel happier about money!

We're looking for passionate, empathetic individuals to join our fraud support team. If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a real impact, we want to hear from you!

What's the role?

  • Help customers who've been victims of fraud, offering support with empathy and care.
  • Work flexibly during business hours (Mon-Fri, 8am-7:30pm; Sat, 9am-5pm).
  • Deliver top-notch customer service while finding the best solutions for both customers and the company.
  • Handle tough situations with resilience and maintain a positive, can-do attitude.

What we're looking for:

  • Customer service experience (contact centre background preferred but not essential).
  • Proven ability to work under pressure in a fast-paced setting.
  • Strong listening skills, empathy, and a genuine desire to help others.
  • An insatiably curious attitude and the confidence to challenge the norm.

What's in it for you?

  • 23,500 per year for this 6-month temporary role.
  • A chance to develop your skills and make a real impact.

If you're curious and ready for a challenge, apply now!







Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.