Customer Service Support

CBSbutler Holdings Limited trading as CBSbutler

Posted 5 hours ago, valid for 2 hours

Newcastle Upon Tyne, Tyne and Wear NE1 4LQ, England

£36,000 - £43,200 per annum

Full Time

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

Sonic Summary

The Customer Service Support role requires at least 6 months of previous customer service experience and is located on-site in Newcastle.
The position involves handling customer contacts through telephone and written correspondence, acting as the first point of contact for JPM POca account holders.
Candidates should possess previous back office experience, including letter writing, although 1-2 years of experience is desirable but not essential as full training will be provided.
An excellent telephone manner and the ability to work independently and as part of a small team are essential skills for this role.
The salary for this position is not explicitly mentioned, but candidates should be prepared to enhance the customer journey and adhere to quality standards.

Customer Service Support

+6 months +

+On site in Newcastle

Skills:

+Previous Customer Services experience

+Previous Back Office experience including letter writing

As a Customer Service Suport, you will handle all aspects of customer contacts via telephone and written correspondence and forms.

To act as the first point of contact for JPM POca account holders via telephone, written correspondence and forms
To guide account holders accurately and professionally through business processes enhancing the customer experience
Investigation work to reunite customers with their funds
Adhere to and be familiar with Policies / Procedures, processing rules and POca systems
To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required
Adhere to agreed call/ written quality standards
To follow the DXC.Technology and J.P.Morgan administration policies and procedures with a common sense approach

Skills Required:

Previous experience of working in a Contact Centre (desirable 1-2 years however not essential as full training will be provide)
Previous Back Office experience including letter writing (desirable 1-2 years however not essential as full training will be provide)
Previous input capture experience, prepping mail, scanning documentation (desirable 1-2 years however not essential as full training will be provide)
Excellent telephone manner (essential)
Ability to work on your own and as part of small team (essential)
Desire to go the extra mile for the customers and enhance their customer journey (essential)

If you'd like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch to discuss further.

Apply now in a few quick clicks

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

Customer Service Representative