Customer Support Executive

Nigel Wright Group

Posted 13 hours ago, valid for 22 days

Newcastle Upon Tyne, Northumberland NE19 2BG, England

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

Nigel Wright is seeking a Customer Support Executive for a manufacturing business, supporting over 1,000 customers in the UK and Europe.
The position is full-time and office-based, with working hours from Monday to Friday, either 8.30am - 4.30pm or 9am - 5pm.
Candidates should possess strong communication skills and a minimum of 2 years of experience in a customer support role.
The role offers a competitive salary of £25,000 to £30,000, depending on experience.
Key responsibilities include providing product advice, managing order fulfillment, and ensuring high-level customer service.

The RoleNigel Wright is delighted to announce an exciting opportunity for a Customer Support Executive within a well-respected manufacturing business. This role involves supporting over 1,000 customers across the UK and Europe, requiring strong time-management and IT skills due to its busy nature.This is a Permanent full-time office based position, working Monday - Friday 8.30am - 4.30pm or 9am - 5pm.Key Responsibilities:

Product and Application Advice: Provide expert guidance on products and their applications.
Order Fulfillment: Oversee the process of fulfilling customer orders accurately and efficiently.
Order Lifecycle Support: Manage the entire order lifecycle, ensuring issue resolution and post-sale support.
Customer Enquiries: Address and resolve customer requirements and enquiries within agreed timescales.
European Customer Service Support: Assist the broader European Customer Service function as needed.
High-Level Customer Service: Maintain the highest level of customer service, meeting set performance objectives.
Internal Stakeholder Support: Collaborate with internal teams such as Sales and Business Development, Manufacturing, and Dispatch.
Complaint Management: Handle customer complaints, gather preliminary information, and log them onto the claims system.

The PersonSkills/Attributes:

This role requires excellent communication skills both written and verbal.
Strong computer systems experience (preferably ERP and MS Excel) as well as exceptional focus on detail combined with the ability to quickly solve problems is required

Next StepsPlease contact for further information.

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