First Response Advisor

Job Advert: First Response Advisor

Location: NewcastleWorking Pattern: Full Time Salary: Competitive

Summary

Are you passionate about delivering exceptional customer service? Do you thrive in a collaborative environment where teamwork is key? Our client is seeking a dedicated First Response Advisor to join their Credit Hire team in Newcastle. This is an exciting opportunity for individuals who are eager to make a positive impact in the lives of clients and contribute to a dynamic team.

Role & Responsibilities:

As a First Response Advisor, you will play a crucial role in the customer journey. Your responsibilities will include:

• Setting up new claims and accurately inputting relevant data into our case management system.
• Making outbound calls to potential clients to advocate for our services and gather additional information regarding their compensation claims.
• Logging detailed and accurate records of all calls and interactions.
• Establishing and maintaining effective working relationships with co-workers, supervisors, and the general public.
• Performing all duties in an efficient, professional, and courteous manner while ensuring strict confidentiality and compliance with regulations.
• Maintaining regular, consistent, and professional attendance and punctuality.

Candidate Requirements & Attributes:

We are looking for candidates who possess the following skills and qualities:

• Previous inbound and outbound customer service experience is advantageous, but not essential.
• Excellent communication skills in English, both written and verbal.
• Proficiency in Microsoft Office and IT literacy.
• A strong understanding of client care and the importance of maintaining good client relations.
• A team player with a positive and enthusiastic approach to work.
• The ability to communicate effectively at all levels.
• A demonstrated commitment to the firm's core values through professional behaviour.

Why Join Us?

Joining our client means becoming part of a supportive and dynamic team that values your input and development. You will have the opportunity to grow your skills in a role that is both rewarding and impactful.

If you are ready to take the next step in your career and contribute to a team that prioritises client satisfaction, we want to hear from you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.