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About the Company:Â Our client, a leading insurance brokerage firm, is renowned for delivering exceptional service and comprehensive insurance solutions. They are committed to excellence and providing tailored insurance products that meet the unique needs of their customers.
Job Description:Â We are currently recruiting for an experienced and highly skilled Claims Manager to join our client's dynamic team. The successful candidate will be responsible for managing the entire claims process, ensuring timely and accurate processing, and delivering outstanding customer service.
Key Responsibilities:
- Oversee the entire claims process from initial report to final resolution.
- Review and assess insurance claims to determine coverage and liability.
- Coordinate with clients, insurance adjusters, and other stakeholders to gather necessary information and documentation.
- Ensure timely and accurate processing of claims in line with company policies and procedures.
- Provide guidance and support to clients throughout the claims process, addressing any questions or concerns.
- Investigate and resolve complex claims issues, including disputes and appeals.
- Maintain accurate and up-to-date records of all claims activities.
- Monitor and analyse claims data to identify trends and areas for improvement.
- Develop and implement strategies to enhance claims processing efficiency and customer satisfaction.
- Stay current with industry regulations, trends, and best practices.
Qualifications:
- Minimum of 5 years of experience in insurance claims management.
- Strong knowledge of insurance policies, coverage, and claims procedures.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficiency in claims management software and Microsoft Office Suite.
- Strong attention to detail and organisational skills.
Please apply today for more information.
