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Reed Specialist Recruitment is thrilled to partner with a leading SaaS/IT industry player in the search for a Customer Success Consultant.
This pivotal role is all about fostering strong customer relationships and managing customer onboarding and support programs.
Key Responsibilities:- Build and nurture relationships with customers to understand their needs.
- Assist with onboarding new customers and provide comprehensive training.
- Address customer issues, consult on, and develop tailored solutions.
- Identify opportunities for cross-selling and upselling to boost customer growth and satisfaction.
- Produce sales quotations as needed.
- Proven experience in an Account Management or Project Management role within the SaaS/IT sector.
- Ability to work independently and show initiative in managing various customer accounts.
- Excellent written and verbal communication skills, with a knack for clear and effective customer interactions.
- A strong passion for software solutions and a commitment to driving customer success.
- Highly competitive salary.
- Hybrid working model.
- Private healthcare.
- 25 days holiday, increasing with length of service.
- Flexible working hours.
If you're ready to take on this exciting challenge, please submit your CV below!
