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Benefits
- 25 days holiday +bank holidays
- Pension scheme match up 7%
- Free Parking
- WFH 2-3 days a week
- Learning and Development support
- Employee recognition schemes
The Role:
- Act as the first point of contact for customer inquiries, ensuring a smooth and efficient order process from receipt to delivery.
- Enter customer and purchase orders onto the existing ERP system and provide timely acknowledgments.
- Provide regular updates to customers on the progress of their orders.
- Expedite sales orders through internal processes and resolve any issues promptly to avoid impacting customer service or product delivery.
- Collaborate with the Territory Sales Manager to support customer needs and enhance satisfaction.
- Compile quotations via CRM (Salesforce) for specific enquiries related to Energy products and IAQ parts.
- Maintain the existing customer database and manage stock count and SIOP reviews.
- Produce reports detailing outstanding orders and work with team members to continually improve processes and customer satisfaction levels.
You:
- Proven experience in a sales admin/coordinator role.
- Experience in a manufacturing/engineering company and knowledge of ERP SAP – SAP 4 Hana and CRM (preferably Salesforce).
- Knowledge and experience of working with an ERP system.
- Comfortable working on multiple projects simultaneously.
- Excellent MS Office/ERP skills and a high level of English communication skills including face-to-face, telephone, and written.
