Senior EUC Engineer

This is a practical, technical role requiring a strong technical skill set combined with excellent interpersonal and communication abilities. As a Senior EUC Engineer, you will be a key member of the Technical Operations team, responsible for technical project implementation, providing 3rd line BAU support, and handling technical escalations.

The ideal candidate will demonstrate innovation, a drive to deliver high-quality solutions, and a commitment to maintaining high operational standards. I seek individuals who are passionate about their field of expertise and take pride in their contributions.

• Deployment, support, and management of the EUC estate, including Windows desktops, application delivery via RDS, and mobile/virtual builds.
• Designing and delivering Microsoft OS solutions.
• Expertise in application packaging and automation using PowerShell scripting.

This role is well-suited for professionals with a solid foundation in technical engineering, a passion for continuous improvement, and the ability to excel in a collaborative environment.

• Windows 10 Management: Design, plan, and maintain Windows 10 deployments, including regular servicing, vulnerability management, and integration of security baselines.
• Software Deployment: Scope, design, and deploy software packages and Windows Endpoint Builds using tools such as ECM/Intune, AirWatch, Microsoft App-V, and Active Directory Group Policies.
• EUC Toolset Ownership: Manage and maintain the EUC toolset, including Microsoft Endpoint Manager and Intune Co-management.
• Application Management: Oversee application packaging, delivery, and lifecycle management.
• Infrastructure Maintenance: Maintain and develop Windows Remote Desktop Services (RDS) infrastructure.
• Security Compliance: Ensure security compliance across the EUC estate and execute vulnerability remediation activities.
• Mobile Device Management: Manage mobile devices using AirWatch and Intune.
• Evergreen Strategy: Maintain an evergreen approach to the EUC estate for head office and Operating Companies.
• Support and Escalation: Provide 3rd line BAU support and manage escalations.
• Documentation: Document all solutions and processes to ensure clarity and consistency.
• Stakeholder Engagement: Build and maintain relationships with key stakeholders.
• Critical Systems Support: Participate in a rotational 24x7 support schedule for critical production systems.
• Knowledge Sharing: Share domain and technical expertise, mentor peers, and conduct cross-training sessions.

• Passion for Technology: Demonstrates enthusiasm for exploring and adopting new technologies.
• Collaborative Approach: Works effectively with both technical and non-technical teams to achieve shared goals.
• Detail-Oriented: Maintains meticulous attention to detail, a critical aspect of success in this role.
• Adaptable and Proactive: A flexible team player with a "can-do" attitude who thrives on driving progress and delivering results.

• Stakeholder Interaction: Engages effectively with end-users and stakeholders at all levels of management.
• Independent and Collaborative: A self-starter capable of working independently or as part of a team in a fast-paced environment.
• Strong Documentation: Excels in documentation with a keen eye for detail.
• Effective Communication: Possesses excellent verbal and written communication skills.
• Proactive Under Pressure: Demonstrates the ability to work proactively, even in high-pressure situations.
• Travel Flexibility: Open to occasional travel to offices and operating locations as required.