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Trainee Protection Adviser
Location:Newcastle
Fun, rewarding and with the opportunity to develop and grow your career. Thats life with L&C Mortgages, the UKs leading fee free mortgage broker with over 160 awards to its name.
Join us and youll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From high 5 colleague nominations recognising those who go the extra mile, in depth employee assistance and support programmes, comprehensive benefits hub via Perkbox, your birthday off and much more. This is a place that really wants to give back on the effort you put in.
Right now, were expanding our Newcastle office and bringing onboard new Trainee Protection Advisers. Starting on February 17th,well coach and teach everything you need to know from scratch, to flourish within the industry, supporting your growth and development. If you're a budding sales savant and think youd like to jump start a career in financial services, were on an exciting journey with no signs of slowing down and theres never been a better time to join us, so get in touch today!
The role
Uncertain times call for certain measures and, for L&C customers, they come in the form of protecting the things that matter most: their homes, families and lifestyles. But being a Protection Adviser during this ongoing period of uncertainty is not only about offering L&C customers a sense of reassurance, its also about having a role that offers you a steady career path with clear progression.
When talking to our customers, youll use your empathic ear to really listen to their concerns so that you can deliver the right kind of insurance. Often a customer might not know exactly what they need, so youll be advising them on options such as Critical Illness Insurance, Income Protection and Life Insurance, documenting your findings and recommendations throughout the process.
As L&C is regulated by the Financial Conduct Authority (FCA), compliance is an important part of this role. You need to ensure you deliver advice within strictly defined regulatory rules and guidance, as well as adhering to the internal quality standards L&C has put in place. Whats important is that you deliver that perfect balance of outstanding customer care, regulatory adherence and impressive workload efficiency to exceed your performance targets and KPIs. That will be achieved through eagle-eyed attention to detail, a warm and friendly approach that builds rapport and trust, and really understanding each customers needs.
FCA Certification Regime & Conduct Rules
L&C is classified as an Enhanced Firm under the FCAs Senior Managers and Certification Regime (SM&CR). This role will officially fall into the Conduct element of the regime, meaning youll be personally subject to the five FCA Conduct Rules if successful in your application. You may already be aware of these, but dont worry if not. If successful in securing the role training will be provided.
In addition, as this is a customer-facing advice role, L&C has made the decision to treat all Advisers (Mortgage & Protection) in the same way, so well ensure and verify your integrity, competence and financial soundness in the same way we do with our Mortgage Advisers.
About you
Your background employment within customer service has already helped you to hone your listening skills and develop a sense of empathy that customers can really sense when they talk to you, reassuring them they're in the best hands for these important conversations. Now youre looking to really push your career to the next level, working hard for that all-important personal and professional development.
Theres a chance youve developed these great people and sales skills in a similar role or somewhere else within the financial sector. Whats certain is that youll have a real interest in money matters, the motivation to deliver the perfect outcome time and time again, and the organisational skills to really make the most of your bonus opportunities. Youll be a confident team player who loves the idea of developing and progressing within the industry by doing their best for every customer. Youll be a great representative of the values of L&C Mortgages and thats everything youll need to go far here.
Why join L&C?
We care about our customers, but our employees are what make the magic happen. We??re always ready to listen and do what we can to make L&C even better for those receiving and providing our services. Working with us means being part of an environment of respect and equity. The standard of training is as high as it can be, so that the service youre able to deliver is at the same level. What you do with it and where you take your role from there is up to you because there are ample opportunities to flourish and progress.
Joining L&C means having the chance to:
- Enrol on an in-depth induction programme, with a proven track record of success
- Opportunities to gain a CeMap or LIBF qualification, upon passing the exam becoming a certified expert
- Be a part of an incentive scheme that is both customer-centric and reflective of your efforts
- Have access to our comprehensive Employee benefit and support schemes
- Come celebrate at our biannual Winter and Summer socials, and plenty of other events
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.
