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- Handle incoming calls, emails and online queries from trade professionals, contractors and the general public.
- Provide expert guidance on plumbing, electrical products and light side products, helping customers select the right solutions for their needs.
- Accurately process orders, quotations and returns while ensuring timely delivery.
- Investigate and resolve customer complaints efficiently, liaising with suppliers and internal teams when necessary.
- Assist customers with product specifications, compatibility and troubleshooting basic plumbing or electrical issues.
- Provide up-to-date information on product availability, pricing and promotions.
- Follow up on orders, deliveries and service issues to ensure customer satisfaction.
- Previous customer service experience, ideally within the plumbing, electrical, or construction industry.
- Strong communication skills with the ability to handle inquiries professionally and confidently.
- A good understanding of plumbing or electrical products (training provided if necessary).
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- A proactive and problem-solving mindset with a passion for great customer service.
