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Radius is seeking a talented 1st / 2nd Line Support engineer. This role is predominately remote, however you must have a driving license and own a car. Training and career progression.
- Provide end user support via remote technologies and telephone support
- Flexibility to attend customer sites to provide on-site support as required
- Technical support for all endpoints - desktops; laptops and mobile devices.
Demonstrable experience with:
- Microsoft Windows Desktop/Server Operating System
- Microsoft 365 product suite
- Microsoft Azure Active Directory
- Microsoft Endpoint Manager
- Proven experience supporting the following, within Office 365
- User and Group management (including creation and deletion)
- Desktop and Mobile Device Management (including remote administration, and troubleshooting)
- Windows OS Experience (Windows 10 to Windows 11)
- Hardware fault diagnosis (Windows; Android and IOS devices
- An understanding of TCP/IP networking
- Experience working with ITSM platforms such as ServiceNow
- Understanding of ITIL workflows and practices covering Incident, Problem and Change Management and Request Fulfilment
- Knowledge and understanding of working to defined SLAs and KPIs
- Confidence to pursue necessary investigations and apply theories which ensure integrity of data and systems
