THE OPPORTUNITYAre you an experienced 1st Line IT Support professional looking to advance your career? We’re seeking a talented 1st Line Service Desk Analyst to join one of the UK’s leading public transport companies. This is your chance to be part of a dynamic team that plays a crucial role in keeping operations running smoothly, within a company that champions innovation, continuous improvement, and community values. With excellent opportunities for career growth, you’ll have the chance to develop your skills and progress into more senior IT roles.

Salary: £24,000
Location: Newcastle City Centre
Hybrid Working: Yes, a mix of office and home working
Working Hours: Shift work (4 days on, 4 days off)

Please note: You will need to travel to the Newcastle Upon Tyne office as part of the role.THE ROLEAs the first point of contact for all IT-related issues, you’ll be providing vital 1st line support across the organisation. Drawing on your experience, you’ll troubleshoot and resolve technical problems swiftly or escalate them where necessary to keep the business running smoothly. You’ll also work closely with 2nd and 3rd line teams, identifying potential issues before they arise and ensuring they’re addressed promptly.Key Responsibilities:

Provide 1st line support for IT-related issues.
Troubleshoot or escalate technical problems as needed.
Proactively identify and prevent potential issues.
Collaborate with 2nd and 3rd line teams to ensure smooth operations.

YOUR SKILLS / EXPERIENCEWe’re looking for candidates with hands-on experience in a similar 1st Line IT Support role. You should have a strong track record of effectively troubleshooting and resolving IT issues. Key technical skills we’re looking for include:

Microsoft Office 365.
Windows 7 & 10.
Active Directory / Group Policy.
Printer troubleshooting.
Mobile device support.
Basic network troubleshooting (TCP/IP, DHCP, DNS).

YOUR SOFT SKILLSSuccess in this role will also rely on your excellent communication skills and customer-focused mindset. You’ll need to stay motivated and self-sufficient, particularly when working remotely, and be flexible with shift patterns while collaborating effectively with your team.

Strong communication skills (phone, email, chat).
Excellent customer service orientation.
Proactive and solution-focused mindset.
Flexibility with shift patterns.
Self-motivation for remote work.

If you’re ready to take the next step in your IT career and believe you have the skills to succeed in this role, apply today! I’d be happy to chat with you about the opportunity.

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