1st Line Technical Support

Pin Point Recruitment

Posted a day ago, valid for 7 days

Newcastle Upon Tyne, Tyne and Wear NE1 4LQ, England

£27,000 per annum

Full Time

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Sonic Summary

The position is for a 1st Line Technical Support Engineer based in Newcastle upon Tyne.
The salary offered is from £27,000, depending on experience.
Candidates should have ideally held a technical support role in the past.
Excellent communication skills and strong problem-solving abilities are essential for this role.
The job is full-time, permanent, and requires working on-site from Monday to Friday.

1st Line Technical Support

Newcastle upon Tyne

Salary from 27k depending upon experience.

Full time

Based on site Monday to Friday

Permanent

We are looking for an experienced 1st line Technical Support Engineer for a well-established company in the North Tyneside area. You will have excellent customer service skills, a technical mindset, ideally technical qualifications, and have held a similar role in the past.

Role

Being an informative first point of contact for all customer queries; should they be product issues, installation queries, training requests.
Supporting key stakeholders in the business with ideas and support from customer feedback.

Requirements

Ideally having held a technical support role
Have excellent communication skills, able to explain complex systems
Strong problem solving skills, transparency and willing to go the extra mile.

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