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2nd Line IT Service Desk Analyst

In Technology Group Limited
Posted 7 days ago, valid for 16 days
Location

Newcastle Upon Tyne, Northumberland NE19 2BG, England

Salary

£16,000 - £19,200 per annum

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Contract type

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • My client, a leader in the Managed Service Provider industry since 2015, seeks an energetic 2nd Line IT Engineer to join their Service Desk in Newcastle City Centre.
  • The role offers a salary between £24,000 and £30,000 and requires experience in a 1st/2nd Line capacity.
  • Daily responsibilities include supporting a large client base through ticket requests, troubleshooting issues, and maintaining client infrastructure.
  • The ideal candidate will have experience with Active Directory, Office 365, VMWare, and server support among other technologies.
  • Company benefits include a pension scheme, free on-site parking, discounted food, and life insurance.

My client has been a leader in the Managed Service Provider industry since 2015. The team prioritises their cloud platform, ensuring their business offers the best of both worlds. Working in this MSP means you'll face something different every day, always learning and always progressing. The team is looking for an energetic 2nd Line IT Engineer to join their Service Desk.

2nd Line IT Service Desk AnalystNewcastle City Centre/Onsite£24,000 - £30,000

Read below to find out more:

Daily Duties:

  • Supporting the Service Desk in a 1st/2nd Line capacity
  • Supporting the large client base through ticket requests, and occasionally onsite visits to troubleshoot issues and support ongoing projects.
  • Collaborating with your colleagues to find a resolution for your clients.
  • Maintaining and supporting your client's infrastructure.

Tech Stack:

  • Active Directory
  • Office 365
  • VMWare
  • Networks: Maintenance, configuration, administration
  • Disaster Recovery
  • Server Support
  • Hardware troubleshooting

Company Benefits:

  • Company pension
  • Free on-site parking
  • Discounted or free food provided.
  • Cycle-to-work scheme
  • Sick pay
  • Life insurance
  • Casual dress

For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . obyrne @ in technology group . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.