Application Specialist

Nigel Wright Group

Posted 17 hours ago, valid for 10 days

Newcastle Upon Tyne, Northumberland NE19 2BG, England

Full Time

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Sonic Summary

Nigel Wright Tech is seeking an Application Specialist for a North East based professional services organization.
The role involves providing advanced application support for the company's ERP solution and managing incidents through a ticketing system.
Candidates should have experience managing systems and be proficient in system configuration and troubleshooting, with a strong knowledge of Microsoft packages.
The position requires the ability to interpret user requirements and present proposals to influence decision makers, while SQL awareness is beneficial.
The role offers a competitive salary and requires candidates to have prior experience in a similar position.

The CompanyNigel Wright Tech is delighted to be working closely with a North East based professional services organisation as they seek to appoint an Application Specialist. Providing advanced application support you will manage incidents to resolution, escalating to third parties as and when required. The RoleKey responsibilities:

Provide application support on the company's ERP solution, managing workload through IM&T service desk ticketing system
Escalate and manage support requests to 3rd party vendors, documenting and building knowledge base to improve skillset of internal application support team
Oversee change management and communication of custom developments, patch releases, new functionality and system upgrades
Provide system admin training on supported systems when required
Demo new features and functionality to the business

The RequirementsKey requirements:

Proficiency in system configuration, data integration and troubleshooting
Excellent knowledge of Microsoft packages
Experience managing systems
Ability to accurately interpret users' requirements
Able to present proposals to internal users and influence decision makers
Awareness of SQL would be beneficial

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