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The Company you will be working for:
Our client is an reputable software company based in Newcastle, supporting an international blue-chip customer base. Theyare currently looking for an Inbound Technical Support Advisor with troublshooting experience to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below.
Rewards and Benefits on offer;
- Great Working Environment - a very friendly culture and team atmosphere
- Immediate start
- Permanent position
- Working with an incredibly successful organisation
- Woking Monday to Friday
- Hybrid working available!
The Role you will be doing:
- To take ownership & accountability for offering solutions that benefit our customers
- To provide our customers with the correct solution that solves their query and aims to always exceed their expectations.
- To ensure excellent customer service standards are delivered at all times.
- Demonstrating empathy by consistently seeing the customers point of view
- Supporting & embracing change with a positive 'can do’ approach
- To take on board all relevant training and demonstrate a comprehensive understanding products and services
- To recognise opportunities to 'add value’ to a customer’s relationship with us by recognising and maximising revenue opportunities
- To proactively contribute to the success of the team by sharing knowledge and ideas.
- To take ownership and always look for areas of improvement and self-development
- To demonstrate and deliver exceptional problem solving and trouble shooting skills
- To proactively seek feedback from coaches and managers to look at ways of improving the customer experience
- To adapt your communication style to suit the customer.
About you;
- Exceptional communication and organisation skills - and the ability to follow through and manage a larger workload
- Troubleshooting and Technical Support Experience is essential
- A proven ability to adapt to a fast paced and continually changing environment
- Desire to work with a team and learn from other team members.
- Knowledgeable of customer business needs
- Motivated by team work and resolving tasks and issues
- High ethics and standards
- Good problem-solving skills
- Thinks through consequences of actions and can present clear rationale for decision making
- Able to negotiate effectively and handle difficult and confrontational situations
