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The function of this role is to serve as the first point of contact, ensuring the day-to-day management, support, and maintenance of IT-related infrastructure within a small team, including an outsourced function. Given the nature of the role, confidence in recognizing both strengths and areas for growth is essential. This approach not only enhances service delivery but also identifies opportunities for professional development.
The position involves working with a diverse range of technologies, providing an opportunity to expand technical skills. A strong passion for IT and technology is key, as there will be continuous learning and development opportunities.
The role requires travel to multiple sites across England and Scotland, as well as occasional international travel to locations in the USA and the Middle East. A full UK driver’s license is necessary.
This opportunity is ideal for individuals looking to transition from a Level 1 IT support role with substantial experience or those with Level 2 experience who are eager to develop further in a dynamic environment.
As the role is critical to IT operations, it is primarily onsite, with some flexibility in working arrangements, but it is not a hybrid position.
Key Responsibilities- Providing first and second-line support via telephone and remote access solutions.
- Managing and resolving service desk tickets.
- Diagnosing and troubleshooting technical issues.
- Specifying, procuring, configuring, and installing IT hardware.
- Specifying, procuring, configuring, and deploying software solutions.
- Installing and maintaining existing hardware and software solutions.
- Assisting with the planning and management of IT-related budgets.
- Configuring and deploying telephony systems.
- Supporting office relocations, including the setup and movement of computers and phones.
- Ensuring compliance with ISO 27001 processes and contributing to ongoing certification, including audits.
- Managing patch updates for servers, networking equipment, and CCTV systems.
- Handling full user account management and maintenance.
- Managing the provision and maintenance of mobile devices.
- Experience: 3-5 years of proven experience in an IT support role.
- Certifications: Formal certifications in Microsoft, Cisco, CompTIA, or (ISC)² are preferred.
- Education: A degree or HND in information technology, business technology, or a related field is advantageous.
- Technical Expertise: Experience working with the following technologies:
- Windows Workstation
- Windows Server
- Active Directory/Group Policy
- Microsoft Office Suite, including 365
- Azure/Amazon Web Services
- Intune
- Backup solutions
- Antivirus/EDR solutions
- Telephony solutions
- Mobile Device Management
- Networking, including Wi-Fi and firewalls
