Company: Just ITWe have three ways to start your career in tech; Skills Bootcamps in IT, Data and Software, apprenticeships with great companies and a team of specialist tech recruiters for those who are job-ready. We are sure we can find the best route into a fantastic tech career for you.About the role:Please note to get to the interview stage you will need to join a 12 week government funded training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role.Main responsibilities:* Provide a single point of contact to internal colleagues reporting IT related incidents.* Diagnose and resolve technical issues at first level to minimise downtime to colleagues* Obtain both technical information and business impact to enable support teams to resolve incidents effectively.* Excellent ability to troubleshoot and problem solve.Skills required:* Excellent communication skills.* A desire to provide customers with excellent services.* A desire to learn new skills.* Ability to work in a great team.* Ability to use problem solving techniques.Benefits:Gaining CompTIA A+ CertificationGaining Microsoft Endpoint Administrator and Microsoft 365 Administrator
Back to searchIT Technician Trainee
Just IT
Posted 11 days ago, valid for 14 days
Newcastle Upon Tyne, Northumberland NE19 2BG, England
£18,000 - £21,600 per annum
Full Time
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Sonic Summary
- Just IT offers three pathways to start a career in tech, including Skills Bootcamps, apprenticeships, and recruitment services.
- Candidates must complete a 12-week government-funded training program to qualify for the interview stage.
- The role involves providing IT support, diagnosing technical issues, and ensuring minimal downtime for colleagues.
- Key skills required include excellent communication, a customer service mindset, a willingness to learn, and teamwork abilities.
- The position offers opportunities to gain certifications such as CompTIA A+, Microsoft Endpoint Administrator, and Microsoft 365 Administrator, with no specific salary or year of experience mentioned.
