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Customer Claims Advisor - Newcastle
Location: Longbenton, Newcastle
Salary: 24,000 - 26,000
Start Date: 26th March 2025
Shifts: Monday to Sunday, 8 AM - 8 PM, working on an 8-week rotational shift pattern
We are looking for an experienced Customer Claims Advisor to join our team in Newcastle. This is a crucial role where you will be the first point of contact for customers making insurance claims-often during stressful situations, including cases of loss of life. Your ability to show empathy, build rapport, and handle sensitive conversations will be essential.
What We're Looking For:
- Minimum 2 years' experience in a contact centre, financial services, or supervisory role in retail/hospitality
- Strong customer service background with the ability to handle complex conversations
- Ability to stay calm under pressure and manage challenging situations with professionalism
- Flexibility to work within an 8-week rotational shift pattern, covering Monday to Sunday, 8 AM - 8 PM
We don't just offer jobs-we offer epic benefits to make your life easier, happier, and more rewarding! Check these out:
- Save BIG on your shopping! Get 10% off with our Colleague Clubcard-and watch it jump to 15% on payday.
- Health comes first! Free, 24/7 Virtual GP appointments for you AND your family. Need a boost? Our cycle-to-work scheme keeps you moving.
- Take a well-earned break! Enjoy a massive 7.2 weeks of holiday, including Bank Hols-plus, you can buy extra days if you fancy!
- We've got your family covered! Enhanced maternity leave, 8 weeks of paid paternity leave, and shared parental leave (because family matters).
- Exclusive discounts! Score amazing deals from big-name brands to save on everyday essentials.
- Plan for your future! We match your pension contributions 1:1 up to 7.5% AND give you life assurance worth 5x your salary.
What You'll Do:
- Act as the first point of contact for customers making insurance claims
- Gather all necessary information to begin the claim process
- Provide support and reassurance to customers during difficult times
- Ensure supplementary services (e.g., car hire) are arranged where needed
This is a specialist role requiring life experience, emotional intelligence, and a customer-focused approach. If you're ready to make a difference in people's lives while growing your career, we want to hear from you!
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 5 years inactivity your CV will be deleted permanently from our database.
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