- Investigate customer claims (shortage and price) and decide on appropriate action (dispute/credit)
- Dispute customer claims via the specific method per customer (portal/email/rejection form)
- Retrieve and provide required back-up documents with the dispute
- Liaise regularly with credit control to ensure credit notes for accepted claims are raised in a timely manner
- Review and appeal denied disputes where necessary
- Maintenance of the customer claims report to ensure it is accurate and up to date, showing the current status of all claims
- Reporting of claim success rate and YTD repayment value
- Starting annual salary of £25,000
- 25 days holiday plus bank holidays
- 37.5 hour working week - Monday-Friday (early finish on a Friday!)
- Hybrid working, with fantastic modern office spaces in convenient central location