Sales and Marketing Administrator

About us

Every day in the UK, bodies such as local councils, government departments and housing associations procure goods and services through the competitive tender process. This process requires organisations to create written bids (proposals), responding to various questions about their proposed approaches, in order to be awarded a contract.

Executive Compass is an independent bid writing company which exists to support these organisations to write high-quality, detailed, and persuasive proposals and maximise their likelihood of success. Based in Newcastle upon Tyne but supporting organisations across the whole of the UK, we now have a vacancy for a part-time sales and marketing administrator to join our team.

Working arrangements

As a sales and marketing administrator, you will be based at our Hoults Yard office in Newcastle Upon Tyne, working as part of our team using a high-spec company PC and up to three flat-screen monitors. We envisage a 20 hour working week (we are flexible to discuss adjustments to this), with hours arranged between 9am and 4pm, Mon-Friday, to suit individual preferences and business needs.

Currently, around a third of our team of 30 work remotely and the majority are office-based in Newcastle. Those working at home have frequent and regular interaction with the team including a daily morning meeting and periodic office visits.

The role

You will receive one-to-one training covering our administrative processes and systems, alongside a broader introduction to the bid writing industry. As an independent bid writing consultancy, we support around 100 clients each month across a diverse range of industries and sectors.

Your primary role will be to maintain our business records via Salesforce, to issue invoices using Xero, and to assist with credit control, alongside other administrative duties required by the business.

As this is not a trainee role, you will be expected to have some prior knowledge or experience of business processes, administrative systems, and be accustomed to dealing directly with business customers. Appropriate communication skills and a proactive approach to task-completion will be required.

We work in a very fast-paced but generally quiet office environment and the role requires you to be hardworking with excellent attention to detail, as well as an ability to work independently and manage your own workload, but support is always available via the wider sales and marketing team and operational managers. Some flexibility to extend or change your working hours may occasionally be required to suit business needs.

Main duties

Main duties for the role include:

• Updating Salesforce with records of new business enquiries, client accounts and new opportunities, and keeping the system updated
• Running credit checks via Creditsafe and recording details within Salesforce
• Issuing client terms and conditions documents via Signable for all new projects
• Issuing invoices via Xero, and helping maintain accurate up to date excel spreadsheets in line with this
• Monitoring credit control and carrying out follow up activities including liaising with clients to request payment and producing a weekly credit control report

In line with your development and to meet business need, opportunities will be made available to incorporate additional duties, such as:

• Supporting outbound marketing strategies
• Answering telephone calls and emails, and responding appropriately
• Updating excel spreadsheets used to monitor projects and retained client activity
• Provide administrative support for the website content
• General office administrative duties
• Being flexible to support with other tasks and assignments, including responding to requests from the operations team when required.

Skills and experience

Prior knowledge and experience of the tender process is not expected. However Successful candidates will be enthusiastic, diligent, and committed. Strong IT skills and outstanding organisational, written, and verbal communication skills are essential.

Benefits

You will become part of a small but vibrant, thriving and supportive team, as well as benefiting from:

Salary increases following completion of probation (typically six months) and annual pay reviews in line with progress

• Opportunities to undertake paid overtime in line with business need
• Pro rata 25 days holiday per annum plus bank holidays (rising to 30 days on completion of qualifying period)
• Additional Birthday holiday day, once passed 6-month probation period
• Opportunities to progress via training and development (fully funded and time spent in training paid)
• Opt-in private healthcare and healthcare cash plan (post-probation)
• Regular socials and annual events such as summer barbecues, Christmas parties

We are an equal opportunities employer and value diversity and so encourage applications from all sections of the community.

Job Types: Part-time, Permanent (20 hours)

Salary: Starting at FTE £25,000 (Pro-rata)