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Job Title: International Move Manager
Location: Newcastle
Salary: 24,000 per annum
Job Type: Permanent, Full Time.
Pickfords is a fantastic national brand that specializes in removals and storage, offering a full range of professional removals and storage services for home and business.
Job Purpose:
- To ensure the highest level of move management is offered to assignees customers throughout the sales and move process thus ensuring customer satisfaction
- To maximise the conversion ratio and job profitability.
- To proactively liaise with the branch network, internal service departments and global service partners ensuring opportunity is maximized.
- To arrange and book all services with internal departments and partner agents connected with an international removal by air, by sea or by road ensuring that the client's expectations are met through consistent service excellence whilst costs are tightly controlled.
Responsibilities:
- Receiving enquiries and to action immediately
- To arrange survey or telephone survey
- To determine price and issue quotation
- To follow up the quotation and close for business
- To negotiate where possible to secure business
- To upsell other products to maximise profit opportunity
- To ensure Navision is updated with client information and the business development team are updated appropriately
- To arrange efficient and prompt coordination
- Data entry of new jobs and continuous updating of information within customer card
- Provision of competitive quotes and negotiation with customers to ensure maximum conversion rates at maximum profit levels
- Ensuring prompt response to e-mail enquiries / rate requests
- Ensuring that status updates are completed on computer system in timely manner
- Ensure superior customer service levels
- Book freight
- Meet shipping and accounting deadlines
- Processing of purchase orders and invoices
- To work with Quality and Resourcing manager to settle claims and resolve complaints
Skills, knowledge & experience:
- Excellent customer focus
- Highly organised with good attention to detail
- Ability to prioritise and manage large number of job files efficiently and work in highly pressurised environment
- Sales experience
- Closing skills
- Negotiation skills
- Good computer skills e.g. word / outlook
- Experience of the industry useful
- Good knowledge of geographical regions
Extra Info:
If you feel have the skills and experience required, please click 'apply' now - we'd love to hear from you!
Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Candidates with the experience or relevant job titles of; Business Development Manager, Lead Generation, SDR, B2B Sales, Account Manager, Regional Sales Manager, Senior Sales, Business Developer, Senior Business Development Manager, Sales Account Manager, Sales Development, Sales Manager, Sales Coordinator sales account manager will also be considered for this role.
