Online Marketplace Specialist

Central Employment are working in partnerships with a rapidly expanding FMCG, eCommerce Retail and Distribution organisation, as they look to invest further in there in-house eCommerce team. They have a new and pivotal opportunity, for an Online Marketplace Specialist, to work alongside there dedicated Senior eCommerce Manager.

Online Marketplace Specialist job profile:

The ideal candidate will have a strong background in eCommerce with a proven track record of driving growth and optimising performance across marketplace channels and subscription services. This role requires a data-driven mindset, with a focus on maximising revenue and customer retention through strategic management of there expanding online marketplace and subscription offerings.

Main responsibilities of the Online Marketplace Specialist:

• Oversee the day-to-day operations of our online marketplace channels ensuring product listings are optimised for maximum visibility and conversion
• Working with any external agencies and suppliers to deliver against agreed KPI’s
• Develop and implement strategies to drive sales growth, improve customer experience, and increase market share across all marketplace platforms
• Monitor marketplace performance metrics, analyse trends, and adjust strategies to meet sales targets and KPIs
• Manage relationships with marketplace partners and stay informed on platform updates and best practices
• Work with internal teams to ensure marketplaces have up to date content and imagery
• Work with senior team to deliver subscription strategy
• Work with there wider digital marketing team to attract new subscribers, leveraging data to identify the most effective channels and tactics
• Implement retention strategies such as personalised communications, loyalty rewards, and exclusive content to reduce churn and enhance customer lifetime value
• Work closely with the brand and product teams to continuously innovate and improve our subscriptions, including new features and added value for subscribers
• Set and monitor KPIs related to subscription growth, churn rate, customer lifetime value, and other relevant metrics. Regularly analyse performance data to identify trends and areas for improvement.
• Work closely with our subscriptions platform to ensure we utilise all aspects and tools
• Work with email team to streamline the subscription management process, ensuring efficient onboarding, billing, and renewal processes.
• Conduct ongoing market research to stay ahead of industry trends, competitor offerings, and emerging consumer preferences in the subscription space

Essential experience:

• 3+ years experience in e-commerce with experience of managing online marketplaces
• Subscription experience would be a bonus
• Strong commercial acumen with the ability to translate data into actionable business strategies
• Self-starter with excellent project management skills, capable of working independently and as part of a tea
• Proficiency in platforms such as (e.g., Recharge, Shopify, Amazon Seller Central, Google Analytics, Excel)
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate across teams
• Strong understanding of online consumer behaviour and trends