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Job Title: Lettings Complaints Handler
Location: Newcastle, UK
Job Type: Full-Time
Salary: Competitive, based on experience
REED are a working with a leading estate agent in Newcastle, dedicated to providing exceptional service to tenants and landlords. Our client pride themselves on their commitment to resolving issues efficiently and maintaining high standards of customer satisfaction.
Job Description: We are seeking a dedicated and experienced Lettings Complaints Handler to join our client's team. The successful candidate will be responsible for managing and resolving complaints from tenants and landlords, ensuring a high level of customer service and satisfaction.
Key Responsibilities:
- Handle and resolve complaints from tenants and landlords in a timely and professional manner.
- Investigate and identify the root cause of complaints and provide effective solutions.
- Maintain accurate records of all complaints and resolutions.
- Liaise with other departments to ensure complaints are resolved efficiently.
- Provide regular updates to complainants on the status of their complaints.
- Ensure compliance with relevant legislation and company policies.
- Identify trends and areas for improvement in the complaints handling process.
Requirements:
- Previous experience in a similar role within the property management or lettings industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and manage a high volume of complaints.
- Proficiency in Microsoft Office and property management software.
- Knowledge of relevant legislation and regulations.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career progression.
- Friendly and supportive working environment.
- Monday - Friday working pattern - No evenings or weekends
