Back to search
A leading company is looking to recruit an engaging, enthusiastic, and customer-focused Contact Centre Team Leader to join their operation in Newcastle.
We are looking for someone that can drive performance in a fast-paced environment and is passionate about people development, process improvement and customer experience.
In addition to a basic salary of £28,000, you will benefit from OTE of £35,000+, 25 days annual leave plus bank holidays, pension, company events and lots more.
Great working hours Monday to Friday 9am to 5pm!
Responsibilities:
Leading a team to ensure they deliver world class customer experience in a sales through service environment.
Be responsible for all of your teams customer interactions and performance.
Working with senior leaders to deliver operational improvements
Working closely with your team to ensure they meet all their targets and SLAs.
Daily management of your team and conducting team meetings
Developing staff through monthly 121's and ongoing training and coaching
Adherence to HR guidelines
About you:
Previous experience in a Team Leader role, ideally within a sales-based environment
Experience in managing change in a fast-paced and agile environment
Passionate about people development and customer experience
Excellent analytical, decision-making, and problem-solving skills
Self-motivated, ambitious and determined
Ability to manage and drive performance
Excellent communication skills at all levels
Good competence level in Microsoft Packages
If youre interested in this role, click Apply Now and a member of our team will be in touch.
