Food & Beverage Team Leader

The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us. 

We’re looking for a Food and Beverage Team Leader to join us. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours: 1950 per annum (based on a 37.5hr week - more hours worked during busy periods, less hours worked during quieter periods). This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. This will include working weekends as standard & bank holidays, occasional evenings, but no split shifts.

Working days will include Friday, Saturday, Sunday & Monday. 

Our trading hours are 10:00-17:00 (reduced in the winter/darker months), 7 days a week. Shifts will fall between the hours of 8am – 6pm (with occasional evening events throughout the year).

Salary: £23,205 (paid in equal amounts monthly)

Duration: Permanent

Interview date: TBC

Potential start date: Immediate

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

A note from Nicola (F&B Manager): “We have a happy and hardworking team here at Gibside. We’re looking for a like-minded F&B Team Leader to join us. Someone who can demonstrate the ability and drive to ‘hit the ground running,’ be very hands on as part of the team (both front & back of house) and who wants to be part of achieving our realistic and fulfilling goals. This role is incredibly varied and will suit someone with great initiative – A driving license would be beneficial (but not essential) as senior team members can drive the on-site vehicles to move stock and travel between outlets.

The right candidate for us is always thinking ahead to ensure every shift is prepped for success; We want the food & drink experience at Gibside to be easy and enjoyable for every visitor and every team member too!

Our focus is on the future – with our café space newly renovated and a brand-new wood-fired pizza outlet on site, this is an extremely exciting time. When you join us, you’ll work alongside our Assistant Manager and play a vital role in improving our food and drink offer whilst looking for new opportunities to grow our business for the rest of the year and beyond. Every penny we make contributes to maintaining our heritage and beautiful estate at Gibside, for everyone for ever. If this is the role for you, we really can’t wait to meet you!”

To find out more about what it’s like to work in a food and beverage team for the National Trust, click here to watch our video. 

As a Team Leader, you’ll be giving day-to-day support to your team, to make sure they’re consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you’ll need to be adaptable.

Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive ‘can-do’ attitude and your desire to provide an outstanding service.

Using your excellent eye for detail, you’ll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food.

You’ll also be supervising the induction and training of colleagues, to help build a team that’s dedicated to great service and to giving people a day to remember.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish. 

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

No experience is needed, but we’d love to hear from you if you’re:

• Friendly and adaptable, with a positive ‘can-do’ approach.
• Enthusiastic and willing to learn. 
• A people person, who cares about communicating well and giving great service.
• Aware of health and safety compliance.
• A problem solver, who can lead and support a team every day.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.