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3rd Line Service Manager Vacancy - Public Sector Project (ServiceNow)

3rd Line Service Manager Vacancy - Public Sector Project (ServiceNow)

Opus Recruitment Solutions

Posted 3 days ago, valid for 12 days

Newcastle Upon Tyne, Tyne and Wear NE1 4LQ, England

£48,000 - £57,600 per annum

Full Time

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Sonic Summary

A Service Delivery Manager is needed to lead a 3rd Line Infrastructure team for a public sector client, requiring extensive experience in ITIL and preferably ServiceNow.
The role involves directing a support team to effectively manage incidents and meet business operational demands.
Collaboration with development and engineering teams is essential to identify and implement Continuous Service Improvements.
The candidate should have knowledge of service performance, KPI metrics, and experience with agile application delivery practices.
This is a 6-month contract position, inside IR35, with flexible working options and occasional travel to Newcastle, with an expected salary range of £50,000 to £60,000 per year and a minimum of 5 years of relevant experience.

I am currently on the lookout for a Service Delivery Manager that is able to Lead a 3rd Line Infrastructure team for a Public Sector enc client we are currently looking to support. Ideally they requriew someone who have extensive experience in ITIL and (preferrably) ServiceNow.

Direct a 3rd Line Support team to efficiently respond to incidents and meet the operational demands of the business.
Work closely with development and engineering teams to identify and deliver Continuous Service Improvements.
Build strong relations with key business and programme stakeholders.
Responsible for service performance, KPI metrics and reporting.
Knowledge or experience of large-scale agile or complex application delivery and maintenance practices.
Knowledge of Service Management practices, ITIL or experience of project/delivery management.
Knowledge of ServiceNOW, Jira, Kibana, Dynatrace or Grafana preferrable.

Contract
- 6 Months
- Inside IR35
- Flexible Working (occasional travel into Newcastle)

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