Senior Service Manager

• Job Type: Full-time (Monday - Friday) 
• Location: Newcastle Upon Tyne (Remote and Community-Based)
• Salary: £36,000 - £36,500 per annum
• Contract: Fixed Term, 9 months (with the potential for extension)

This fantastic organisation is best known for their compassion, inclusivity, and meaningful impact on people's lives. They are driven by values like humanity, impartiality, and unity. Here, you'll find a supportive and friendly environment that celebrates diversity and fosters personal and professional growth. You will have the chance to develop your skills, be recognised for your efforts, and be part of a dynamic team that goes the extra mile to help those in crisis.

As a Senior Service Manager, you will engage with the community, provide support to individuals facing challenges such as drug and alcohol addiction, crime, mental health issues, and trauma. Your role will also involve safeguarding and advocating for their well-being and provide the support they need to rebuild their lives. In this rewarding role, you will work across projects in a defined area with high intensity use (HIUs) of services, focusing on strength-based interventions to improve access and navigation of the complex health and social care system. Working closely with the NHS, including the A&E department, to reduce frequent A&E visits by offering personalised support to individuals who frequently attend emergency departments. These are just a few examples of the incredible impact you can have!

• Oversee safe and effective HIU interventions across services within your remit.
• Proactively manage a rolling caseload, using a de-medicalised, de-criminalised, and truly personalised approach.
• Assess suitability and allocate caseload to appropriate team members, conducting regular joint assessments.
• Coach teams in risk assessment, support plan development, and maintaining accurate case notes and records in line with best practices.
• Provide casework cover to HIU Leads during periods of absence/leave ensuring continuity of service.
• Work to remove barriers and stigma associated with high use of services and act as an advocate for the service and service users.

• Strong knowledge of the health and social care system.
• Must be on the DBS Update Service for Adults & Children. 
• Advanced presentation and reporting skills.
• Ability to manage own diary.
• Experience in line management and casework in community-based services.
• Experience in managing safeguarding issues and embedding quality standards into service delivery.
• Must have full UK licence and access to a vehicle for visiting various locations.

• Frontline Impact
• Professional Development
• Competitive Salary
• Travel Expenses
• Flexible Working 
• Holiday Pay

Don't miss out on this fantastic opportunity! Apply now and become a part of a dynamic and innovative team! Enjoy the flexibility, skill development, and networking opportunities that come with this role. We can't wait to see what you bring to the table!