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3rd Line Support Engineer
Great opportunity to join a leading Telecoms team in the North East
- Hybrid working, company vehicle and many more benefits
- Salary up to £40,000
- Newcastle based client
- To apply please call 07880 358 143 / 01244 567 925, or email me on
Based out of our Newcastle office, we deliver exceptional Telecommunication products and Services to our clients across the UK.
What you will be doing?
- Provide exceptional 3rd line level technical support for our telecoms solutions, including, but not limited to VoIP, SIP and PSTN, along with mobile networks
- Resolve complex and testing issues, delivering excellent customer service through out
- Maintain systems and perform plans to ensure continued upgrades, patches and review optimal performance of the solutions
- Carry out incident management both remotely and when required, go to client site
- Concentrate on continuous improvement so you can identify areas of weakness and deliver solutions that create a better service for our customers
We need you to have..
- Proven experience supporting Telecom solutions
- Be analytical and have strong problem solving skills
- Have an eye on being detail-oriented with strong organisational skills
It's nice to have
- Systems experience including scripting (Python/Powershell)
- Certifications such as CCNA, CCNP
- Experience with field based work
To be considered
Please either apply by clicking online or emailing me directly to . For further information please call me on 07880358143. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
