Claims Handler

Everpool

Posted 13 hours ago, valid for 11 days

Newcastle, Staffordshire ST5 5DX

£25,000 - £30,000 per annum

Full Time

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Sonic Summary

The position is for a Claims Handler specializing in contents and gadget insurance, based in Newcastle under Lyme on a hybrid work model.
Candidates should have previous customer service experience, with insurance industry experience being desirable but not essential.
The role involves managing a caseload of insurance claims and engaging with clients through various communication channels.
The salary for this position ranges from £22,500 to £24,000 per annum, depending on experience.
The working hours are Monday to Friday, totaling 37.5 hours per week with additional benefits including 28 days of holiday and healthcare options.

Claims Handler – Contents and GadgetHave you worked with mobile phone or gadget insurance claims?If so, this could be the job for you!We are looking for people to work on a Hybrid basis for a growing claims company. Where: Hybrid with our Newcastle under Lyme office, ST5When: Monday - Friday, 7.5 hours per day, with a 1 hour lunch, 37.5 hours per weekSalary: £22,500pa - £24,000pa DOEWhat you will be doing:

Owning a caseload of insurance claims across a multi-client team
Being available to field calls from customers, clients and suppliers.
Being responsible for the pivotal part of the customer journey regarding their insurance claim
Engaging with clients, customers, and suppliers via an omni channel approach which includes email, phone, and our bespoke messaging service

What we need from you:

Previous customer service experience
Previous Insurance industry experience (Household) - desirable but not essential
Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)
Good communication skills
Good organisation skills

Benefits

28 days holiday
Birthday off work
Charity Days Off
Healthcare
Can purchase extra holidays
Cycle to work scheme
Paid lunch once a week when in the office
Team nights out
Annual Staff awards

Interested? Call Laura on or email for more information

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