Claims Handler

Claims Handler

Newcastle-Under-Lyme

£22,500 - £25,000 per annum

Monday to Friday, 37.5 hours per week

Are you an experienced Claims Handler seeking a new challenge with a team that excels beyond industry standards?

Our client boasts over a century of combined claims expertise, providing you with the opportunity to grow, broaden your knowledge across diverse insurance products, and pursue professional qualifications.

What You'll Be Doing:

• Managing a caseload of insurance claims across a multi-client team
• Overseeing all stages of the claims process from initiation to resolution
• Responding to inquiries from customers, clients, and suppliers in a timely manner
• Assuming responsibility for a key aspect of the customer experience throughout their insurance claim journey
• Communicating with clients, customers, and suppliers through an omni-channel approach, including email, phone, and a bespoke messaging service
• As a senior role, demonstrating self-motivation, with the ability to effectively prioritize tasks and operate with a high degree of autonomy
• Undertaking leadership responsibilities, including managing a team of surveyors within a designated region, as well as triaging insurance claims and appointing appropriate suppliers to ensure optimal outcomes for the customer while managing costs for the insurer

We're looking for someone who:

• Prior experience in customer service, with a focus on preventing and resolving complaints
• Experience within the insurance industry, specifically in household insurance
• Relevant qualifications such as Buildings Insurance for Claims Handlers, Technical Modules, or other job-related technical certifications
• Strong IT skills, with the ability to navigate and utilize multiple systems effectively
• Excellent communication skills, both written and verbal
• Strong organizational skills with the ability to manage tasks efficiently

If you're passionate about customer service, thrive in a fast-paced environment, and are eager to learn and grow, we'd love to hear from you.

Please send your CV to  or call

INDCOM