Senior Claims Handler

Everpool

Posted a day ago, valid for 20 days

Newcastle, Staffordshire ST5 5DX

£25,000 - £30,000 per annum

Full Time

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Sonic Summary

The Senior Property Claims Handler position is a hybrid role based in Newcastle under Lyme (ST5).
Candidates should have over 1 year of experience in property claims handling and a strong ability to communicate effectively.
The salary for this position ranges from £23,000 to £25,000, depending on experience.
Benefits include 28 days of holiday plus additional unique days off, healthcare options, and team-building activities.
The role involves managing a caseload of claims, ensuring customer satisfaction, and coordinating with contractors throughout the claims process.

Within this elevated position the Senior Property Claims Handler will be expected to work with a high level of autonomy. We are looking for experience property claims handlers who can join an expanding team to ensure customer receive the highest level of service through their claim journey.Where: Hybrid with Newcastle under Lyme (ST5)Salary: £23,000 - £25,000 (depending on experience)Hours: Monday – Friday 37.5 hoursBenefits: 28 days holiday + birthday off, duvet day, beach day and 3 charities days plus much moreWhat will you be doing?

Be responsible for a caseload of claims, where you will run the repair journey for the customer and be their key point of contact if they are unable to reach their assigned contractor or need your support or assistance with their claim.
Responsible for a caseload of claims that are being run by a network contractor and ensure said contractors are actively progressing their active and on hold WIP’s and that they are keeping the customer updated throughout the claim journey.
Review and approve contractor variations or estimates from third party suppliers and ensure you are adequately justifying any cost increases to minimise claim leakage.

What are they looking for?

Over 1 years’ claims experience (Property)
Prioritise your workload
A natural communicator and a flare for building rapport with people over the phone
A great team player
Enthusiastic and confident

Hours and BenefitsMonday – Friday (occasional Saturday on a rota basis)37.5 hours per weekHours between 8am – 8pm (core hours 9am – 5.30pm) 28 days holidayBirthday off workCharity Days OffHealthcareCan purchase extra holidaysCycle to work schemePaid lunch once a week when in the officeTeam nights outAnnual Staff awards Interested?Call Laura on for more information or send CV to

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