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Senior Claims Handler Repair

Senior Claims Handler Repair

Everpool

Posted 13 days ago, valid for 11 days

Newcastle, Staffordshire ST5 5DX

£35,000 - £42,000 per annum

Full Time

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Sonic Summary

The Senior Claims Handler (Repair) position is available for candidates with claims experience in operations repair, offering a hybrid work model in Newcastle under Lyme.
The role involves managing a caseload of property or household claims, serving as the main point of contact for customers during the repair journey.
Candidates should have previous insurance industry experience, preferably in household claims, along with good IT skills and customer service experience.
The salary for this position ranges from £22,500 to £25,000, depending on experience, with core working hours from 9:00 am to 5:30 pm, Monday to Friday.
A Cert CII qualification is desirable but not essential, and some Saturday work on a rota basis may be required.

Senior Claims Handler (Repair)We are currently recruiting for people with claims experience specializing in operations repair, to work on a hybrid basis in the centre of Newcastle under Lyme. Where: Hybrid with our Newcastle under Lyme office, ST5 (3 days office based, 2 days from home)When: Monday - Friday, 8am to 8pm, core hours are 9:00am to 5:30pm. Some Saturdays on a rota basis and occasionally a bank holiday. Salary: £22,500 - £25,000 DOEHave you worked in insurance claims before?Dealt with property or household claims?Are you looking for a new job where you can progress and grow within your career?What you will be doing:

Responsible for a caseload of claims, where you will run the repair journey for the customer and be their key point of contact
Planning the claim journey and next steps at all times and agree these with the contractor and customer.
Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome
Provide coaching and support to contractors, advising them on policy queries
Review and approve contractor variations or estimates from third party suppliers

What we need from you:

Previous Insurance industry experience (household)
Cert CII desirable but not essential
Previous customer service experience
Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)

Interested?Contact Maggie via or call for more information

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