Repairs Planner

Example Recruitment are recruiting on behalf on a leading Social Housing provider that are recruiting Gas Planners to work from home 2 days per week and 3 days in Stratford, East London office. 

Overview:

• Primary function to maintain servicing programme and compliance across all contracts
• Liaising with residents and clients via telephone, text or email
• Team player within the call centre, carrying out any duties assigned by management
• Enthusiastic and flexible approach to work
• Can Do attitude
• Excellent attention to detail
• Good communication and interpersonal skills

Primary Function:

• Maintaining Compliance
  • Working to maintain 100% compliance across all contracts
  • Proactively working with the client to gain access on properties with two or more missed visits; especially important when approaching the anniversary date
  • Checking against Pass Back Lists on a daily basis for potential cold call visits for engineers in same road
  • Interacting with all staff to ensure to maintain compliance
• Proactively maintain the servicing programme across all contracts
  • Scheduling all services following 1st Stage Planning (allocating timeslots at least 3 weeks in advance in preparation for letters)
  • Re-scheduling services following missed visits
  • Re-scheduling services directly with clients and residents via phone, email or text (incoming and outgoing)
• Communication
  • Producing and sending letters two weeks prior to scheduled visit
  • Producing and sending letters following missed visits
  • Sending text/email reminders day before scheduled visits across all disciplines
• Managing Engineers
  • Ensure each day’s schedule is practicable per engineer (do not overload)
  • Reviewing, managing and maintaining adequate engineer resource levels; reporting to Team Leader when levels too high or too low
  • Managing sub-contractor engineers to carry out the service schedule
  • Utilising direct labour engineers where necessary
• Database
  • Recording all actions within the visit on Propeller
  • Keeping accurate notes on Propeller with regards property details or any issues with the property

Secondary Function:

• Assisting the call centre staff during busy periods, lunchtimes, holidays with enquiries from residents, whether this be via email, text or phone
• Share of Gas Contracts Inbox administration

Benefits of the role: 

22 days holiday allowance plus bank holidays + Birthday rises 1 day per year by a days holidays up to 25 days holiday plus bank holidaysCompany Pension

A fully maintained company vehicle (available for private use as well) Ongoing career development and training opportunities

Wellness packages 

To apply for this role please send an up to date CV