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We have a full time permanent opportunity to join a well established manufacturing company in this customer service and administration role, focused on providing excellent customer service to clients and managing their administration needs throughout the order process and through to delivery of the finished product.
Job duties:
- Process customer orders into the ERP/MRP system
- Work with customers to progress orders establishing availability, ensuring timely delivery and keeping internal teams and external customers updated throughout
- Respond to telephone and email enquiries
- Resolve customer issues that arise in a proactive, timely manner
Skills & experience required:
- Customer services /administration experience ideally within an office setting. Experience of Customer Service in a manufacturing business would be a strong advantage
- Computer/technical proficiency such as ERP/MRP and database system experience. Good knowledge of Microsoft Word and Excel is essential
- Excellent communication skills both written and verbal
- Good numeracy skills
Company benefits:
- 4pm finish on Friday’s
- Work from home Friday’s
- Free parking
- 25 days holiday plus Bank Holidays
- Onsite canteen
- Pension scheme
This is a full time permanent role working 39 hours per week Monday to Friday, offering £23,200 per annum starting salary.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
