Sales Support Assistant

We seek 2 x experienced Customer Service persons who can join this small but very dedicated Customer Care team. 

This as a fixed term 6 month contract and I am seeking 2 experienced customer services professionals to start ASAP 

You will be supporting UK and Internatioanl clients and your duties could include: 

 Within a small and dedicated Customer Care team, you will be responsible for:

• Responding quickly and positively to customer enquiries, by telephone or email, always following up and exceeding customer expectations
• Processing customer purchase orders accurately and efficiently:
  • Liaising with the customer to confirm availability, pricing, shipping details etc to ensure that their needs are met and exceeded.
  • Collaborating internally with other departments regarding credit, stock, production lead times, shipping
  • Taking credit card payments
  • Raising proforma invoices
  • Calculating freight costs
  • Promptly communicating any changes to orders, both internally and externally: keeping customers fully updated with the progress of their orders.
  • Working closely with our UK and International Business Development Managers to help to win new business, grow existing business and maximise profitability.
  • Updating Sales Force CRM system with customer communications and information.
  • Ensuring correct pricing information and customer details are logged on Syspro ERP system.
  • Supporting the team with general administrative dutie
    • Knowledge/Experience
      • Proven customer focus and service background
      • Accurate data entry
      • Liaison with various departments key to manufacturing processes
      • Key account administration Skills/Abilities
        • Strong interpersonal / communication skills
        • Confident and positive telephone manner (responding to calls from all over the world)
        • Excellent organisation skills
        • Accuracy and attention to detail
        • Customer focused problem solving
        • Computer literate – experience in using Microsoft Office, especially Word and Excel