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Newmarket, Suffolk
Customer service representative
Sales and Customer Service Administrator

Sales and Customer Service Administrator

Hales Group Limited

Posted 6 days ago, valid for 15 days

Newmarket, Suffolk CB8 7PR, England

Full Time

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Sonic Summary

The role is for a part-time Sales and Customer Service Administrator with a salary of DOE, working Monday to Friday from 10:00 to 15:00.
The position requires previous experience in sales or customer service, along with skills in multitasking and excellent telephone communication.
Candidates with experience in content creation and social media management will be preferred for this role.
A driver's license and access to a vehicle are necessary due to the location of the office just outside Newmarket.
The successful candidate will be responsible for providing customer service, handling queries, and supporting management with administrative tasks.

Sales and Customer Service AdministratorSalary DOEMonday to Friday, 10:00-15:003 days office based, 2 days remotePermanent, Part-time On behalf of our client based just outside of Newmarket, we are searching for a part-time Sales and Customer Service Administrator to join their small, but very welcoming team based in their head office. The successful candidate will be able to multitask, have great initiative, have an excellent telephone manner and will have previous experience within Sales/Customer service based positions. Experience within content creation and handling social media pages would be preferrable. Due to the location of the role, a driver’s licence and access to your own vehicle will be required. Main duties and responsibilities:

Provide excellent customer service at all times
Handle questions and queries from clients/customers via email and online chat box via website- carry out Teams/Zoom calls where necessary
Handle social media pages and develop brand awareness
Responsible for content creation and developing customer engagement, collaborating with all sites and departments where necessary
Provide administrative and operational support to Management
Logging sales data and bookings, and entering information into in house CRM system
Maintaining accurate customer records, raising invoices, and managing sales documentation
General administrative duties
Responsible for providing holiday cover where required
Responsible for providing After-sales support

Key Skills and attributes:

Excellent customer service skills
Ability to use own initiative and multitask
Excellent time management skills
Previous experience within a similar role
Previous experience within social media management or handling content creation
Excellent telephone manner
Personable and approachable

If you are interested in this position, please apply with a current CV or contact the Bury St Edmunds office for more information.

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