Trade Counter Sales Assistant

UP Building Products is part of the Brickability PLC Group, dedicated to being the market leading supplier of Roofline and James Hardie Cladding to the domestic and commercial market. To continue in our achievements, we are looking for an enthusiastic, reliable and driven individual to join our team and assist in the continual growth of the company.

Who are Brickability Group?

Brickability Group plc consists of over 36 brands, all of which can bring together specialist products and services to meet the needs of the building and construction market. Each brand boasts an extensive portfolio of products including facing bricks, blocks, rainscreen cladding systems, architectural masonry, paving, roof tiles and slates. The Group distributes, and in many cases installs superior quality and strategically important building materials from major UK and European manufacturing partners, providing product solutions to both private and commercial specifiers, contractors, developers and builders.

Duties

Provide professional and knowledgeable face to face sales services to direct sales customers

Deal with telephone sales enquires and orders, ensuring calls are logged and followed up

Deal with emails sales enquiries and orders, ensuring emails logged and followed up

Provide the correct pricing details to customers

Support company sales campaigns and initiatives to increase sales

Promote sales in the branch showroom, through contributing to display, keeping shelves fully stocked

Identify opportunities to upsell products through building effective relationships with customers

Maintain product knowledge to support sakes opportunities

Understand the marketplace and competitive pricing across our product ranges

Customer Service

Provide a professional, friendly and helpful service to customers at all times.

Deal with enquires and provide information on products in a timely manner

Ring customers before delivery if their order is incomplete or if the delivery date changes

Cover the front desk and phones

Build effective and ongoing relationships with regular customers

Deal with complaints, escalating to the Assistant Branch Manager/Manager as required.

Acknowledge all correspondence from out customers, email, quotes, orders etc

Administration

Log and administer sales of good to direct customers

Maintain accurate stock figures

Handling accurate cash and PDQ payments, prepare banking for cash collections

Ensure that the showroom is kept clean and tidy

Keep accurate records of sales and customer contact using the company system

Accurate and efficient order picking

Teamwork

Support colleagues in providing a professional service to the customer

Support overall team performance. Be prepared to answer phone calls

Share knowledge and expertise on products and customers

Step in where needed to help assist with tasks to ensure that the branch runs smoothly, assist with warehouse duties if needed

Ensure that H&S policies and procedures are followed at all times

Working flexibly to ensure cover is provided when required

Serve at the front counter when needed

Requirements

Numeracy and literacy skills, educated to GSCE or equivalent

Experience of working in a building merchant or similar environment

Communication skills face to face, on the phone and written

Customer service skills

Attention to detail

Able to work in fast paced environment and under pressure

IT skills including Microsoft Office

Able to work on own initiative

Desirable

Relevant product knowledge

Working Hours