Home
Newport
Business service manager
SC Cleared Service Delivery Manager

SC Cleared Service Delivery Manager

Click Digital

Posted 14 days ago, valid for a month

Newport, Pembrokeshire 0QU, Wales

£40,000 - £60,000 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

Salary: Not specified
Experience required: Experienced Service Delivery Manager with a knowledge of ITIL
Location: Newport
Year of experience required: Not specified
Education: Bachelor’s degree or equivalent experience

We are recruiting for a SC Cleared Service Delivery Manager for a leading Defence & Space organisation based in Newport. Hybrid working will be considered, however you must be flexible when required on site.Overview of the role:The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible for leading a new client relationship while also building and maintaining internal stakeholder relationships. Responsibilities:The Service Delivery Manager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers. The successful candidate will need to demonstrate good interpersonal and communication skills as they will have to work with a range of internal and external stakeholders.The correct person will have/be required to:

Act as a primary customer contact and point of escalation
Produce monthly, quarterly and annual reports for internal and external use
Oversee and manage Service Levels (SLAs & KPIs)
Work across multiple projects with changing priorities
Undertake financial responsibility for allocated contracts
Management of Incident/Problem/Change Management Processes

Essential Skills

Experienced Service Delivery Manager with a knowledge of ITIL
Bachelor’s degree or equivalent experience
Relationship management and interpersonal skills
Communication, influencing and negotiating skills
Experience of Managed Support Services
Presentation and report writing skills
Problem solving and decision making

This is an umbrella contract, the role is Inside IR35.

Apply now in a few quick clicks

SC Cleared Service Delivery Manager

Customer Service Assistant

Senior Site Manager

Junior Account Manager