Service Delivery Manager

Yolk Recruitment Ltd are working with one of Europe's leading Aerospace & Defence companies for the recruitment of a Service Delivery Manager to join their office in Newport. There is a need for 3 separate SDM's

Service Delivery Manager - Contract - 12 Months - Existing SC Clearance - £400 a day - Inside IR35

Overview of the role:

The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible for leading a new client relationship while also building and maintaining internal stakeholder relationships.

Responsibilities:

The Service Delivery Manager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers. The successful candidate will need to demonstrate good interpersonal and communication skills as they will have to work with a range of internal and external stakeholders.

The correct person will have/be required to:

• Act as a primary customer contact and point of escalation
• Produce monthly, quarterly and annual reports for internal and external use
• Oversee and manage Service Levels (SLAs & KPIs)
• Work across multiple projects with changing priorities
• Undertake financial responsibility for allocated contracts
• Management of Incident/Problem/Change Management Processes

Skillset & Experience

Essential Skills

• Experienced Service Delivery Manager with a knowledge of ITIL
• Bachelor's degree or equivalent experience
• Relationship management and interpersonal skills
• Communication, influencing and negotiating skills
• Experience of Managed Support Services
• Presentation and report writing skills
• Problem solving and decision making