Customer Service Advisor

JOB TITLE: Customer Service Advisor
SALARY: £13.49 per hour.
LOCATION: Newport
CONTRACT/HOURS: 12months / Full-time 35 hours per week between 8am-6pm Monday to Sunday. 1 in 3 weekends.
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. After completion of training.

About this Opportunity:
Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers?

We're currently looking for people who care about customers to join our contact centre teams supporting our Lex Autolease brand.

As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

Day to day, you'll be:
* Delivering outstanding customer experiences through various communication channels.
* Multi-tasking between telephony and queue-based work.
* Problem-solving, being creative with solutions and pay excellent attention to the details.
* Playing a role in educating our customers about our products.
* Pro-active in your approach to personal development and learning.

What you'll need:

* Solid communication and listening skills including a friendly telephone manner.
* Honest, hardworking, and genuine. Caring about helping people with their queries.
* The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
* The commitment to deliver on your promises and go above and beyond for people.
* You will need to be competent in using Microsoft applications.

About us / Why Lloyds Banking Group:
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.