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Customer Success Manager
Location: South Wales or remote work from any UK location (with frequent travel across Europe and globally)
Overview:
An international producer of deep-frozen bakery products, supplying the largest and most recognized quick-service restaurant chains worldwide, is seeking a Customer Success Manager to join its European Customer Team. Guided by a mission of helping people succeed through care and accountability, the company fosters a culture built on teamwork and mutual respect.
Role Summary:
The Customer Success Manager plays a pivotal role in ensuring customer satisfaction, retention, and growth by proactively supporting clients in reaching their business goals. This individual will act as a strategic partner, building strong relationships and driving collaborative success across the customer base.
Key Responsibilities:
- Develop and maintain strategic partnerships with clients, aligning their business goals with tailored solutions to drive growth.
- Ensure effective and timely communication between customers and internal stakeholders.
- Monitor customer engagement levels and provide proactive support to foster satisfaction and loyalty.
- Collaborate cross-functionally with departments such as Supply Chain, NPD, QA & Food Safety, and senior leadership.
- Advocate for customers internally, relaying insights and feedback to inform product and service enhancements.
- Manage projects with a focus on deadlines, deliverables, and quality standards.
- Analyze collaboration outcomes and present actionable insights.
- Keep informed of industry trends and incorporate findings into strategic planning.
- Create and execute account plans, including regular business review meetings.
- Track customer satisfaction metrics and lead initiatives to enhance the customer experience.
Ideal Candidate Profile:
- 1-3 years of experience in customer success, account management, supply chain, or customer support within a B2B setting, preferably with globally recognized brands.
- A strong customer-first mentality and dedication to delivering value and long-term success.
- Fluent in English; additional languages are a plus.
- Exceptional communication and interpersonal skills.
- Strong organizational and project management abilities.
- Familiarity with CRM and ERP systems, and an openness to learning new technologies.
- Experience in the food industry or quick-service restaurants is advantageous.
- Willingness to travel frequently throughout Europe and internationally.
What's Offered:
- Basic Salary up to 60k
- Flexible working arrangements, including remote options.
- High level of autonomy and ownership of key projects.
- Opportunities for professional growth in a dynamic, international setting.
- A supportive team of experts who encourage collaboration and shared learning.
- A people-focused culture committed to collective success.
