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Senior Customer Service Representative
Yolk Recruitment are partnered with a leading international company . The company is known for its innovative and sustainable packaging options, which are designed to protect and preserve the quality of products. If you are an experience Customer Service Representative looking for a new opportunity then keep reading to find out more.
About the Role
The successful candidate will be responsible for ensuring a positive customer experience by managing customer requests and issues efficiently and effectively. This role is based within our corporate division, reporting to the Customer Service Leader.
What You'll Be Doing
- Order Management: Accurately enter customer orders and ensure all details, including pricing and documentation, are correct. Monitor open orders and proactively resolve any issues to meet customer expectations.
- Customer Communication: Provide consistent and effective communication with customers regarding order status, potential delays, and other relevant information. Use various media channels such as telephone and email to maintain clear and professional communication.
- Commercial Engagement: Actively listen to customer needs, identify opportunities, and generate leads for the sales team. Offer additional products where appropriate to meet customer requirements.
- Team Collaboration and Support: Work closely with line managers to accurately represent customer needs and assist with critical business processes. Step in for stretch assignments or in the absence of colleagues.
- Issue Resolution and Escalation: Address customer complaints and issues promptly, escalating as necessary and applying corrective actions. Participate in projects and workshops to improve customer service processes.
- Mentoring: Guide and support Junior Customer Service Representatives, ensuring thorough training and continuous development.
Essential Skills
- Education: Bachelor's degree in Business Administration or International Trade.
- Technical Skills: Proficiency in SAP and/or E1, Salesforce, and Microsoft Office Suite. A solid understanding of finance, supply chain, and production processes is essential.
- International Trade Knowledge: Familiarity with Incoterms, payment terms, transport logistics, and letters of credit.
- Communication: Excellent written and verbal communication skills in the local language and proficiency in English.
- Competencies: Strong attention to detail, proactive problem-solving skills, ability to work under pressure, multitasking, and a strong customer focus. A cooperative team player with a willingness to share knowledge and mentor others.
Additional Information
Occasional travel may be required to visit customers, attend meetings, or participate in trade shows.
Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange.
Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.
