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- Annual Salary: £25,000
- Location: Newport South Wales. **On-site 5 DAYS PER WEEK**
- Job Type: Full-time, 12-month fixed-term contract
*** UNFORTUNATELY THIS ROLE DOES NOT OFFER SPONSORSHIP ***
*** MUST HAVE OWN TRANSPORT - UNFORTUNATELY PUBLIC TRANSPORT NOT VIABLE***
We are currently seeking an 1st Line to provide first-line support and ensure an excellent service level for our employees worldwide.
Day-to-day of the role:- Provide first-line IT support, ensuring customer satisfaction and maintaining professionalism.
- PC installs / deinstalls & move printers
- Manage and resolve IT issues reported via the ticketing system (Service Now) and other communication methods.
- Follow standard operating procedures (SOPs) and other processes to troubleshoot and diagnose IT problems.
- Manage end-user hardware setup and troubleshooting, including printers, copiers
- Maintain IT areas, ensuring cleanliness and organisation, and manage IT equipment stock levels..
- Troubleshoot AV equipment for presentations, webcams, and conference meetings via Zoom and Teams.
- Communicate effectively with customers through various channels including telephone, email, and Microsoft Teams.
- Passion for IT and technology.
- Excellent customer service and time management skills.
- Proficiency in Microsoft Office and familiarity with IT support ticketing systems.
- Strong problem-solving skills and a focus on delivering successful outcomes.
- Passion for IT and technology.
- Ability to communicate effectively at all levels within the organisation.
- 25 days annual leave plus bank holidays.
- Contributory pension scheme.
- Cash health plan.
- Cycle to work scheme.
- Global bonus plan.
- Share scheme.
- Rewards scheme.
- Life assurance.
To apply for this IT Support Analyst position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
