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The purpose of this role is to be the main focal point for all customer enquiries from your designated accounts/customers.
Client Details
Safran Seats are unique within aerospace, as they interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.
Description
- To handle customer requests for and provide formal quotations back to the customer with stock availability and lead times.
- Loading of customer sales orders onto the ERP system
- To maintain departmental KPI's
- To maintain strong customer communication including issuance of open order books, order status and changes and distribution of monthly communication packs.
- Handling of all aspects of proforma customers
- Handling of customer complaints
- To maintain records on database of all order entry to meet Audit purposes
Profile
- Minimum of 18 months Customer Service and Administration experience from a B2B environment
- Ability to work collaboratively and part of a team
- Excellent MS Office Skills
- Flexible approach to working
- Attention to detail
Job Offer
25 days holiday + UK Bank Holidays
Competitive SalaryBenefits Programme, with a number of schemes such as cycle to work, technology savings, retail discountsCareer Progressions opportunities such as company sponsorship and further training coursesFamily friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible workingEquality & Diversity initiatives with internal groups for workplace engagement and involvementSTEM engagement with schools, colleges and universities and Charitable activities for all
