Formalities Examiner

IPO Grade: A3

Salary: £25,188 - £13.09 p/h pay rate

Daily Tasks:
1. Processing of forms in line with agreed quality criteria, ensuring compliance with legal requirements and communicating findings to the customer in writing.

Accurately recording data onto our databases including uploading of documents and typing of information to ensure an accurate historical record. Identifying gaps/errors and reporting these.

Answering telephone calls within 5 rings. Responding to letters/emails of general enquiry within 5 days of receipt. Responding to detailed correspondence within 3 weeks of receipt.

Processing administrative tasks for other teams when required.

Please note our office is currently undertaking a Transformation programme, which will introduce new ways of working. You will be expected to participate and engage in this work.

We currently work in a hybrid way with a combination of home/office working. There is a requirement to attend the office for at least 20% of your working week. You will be required to participate in rotas and occasionally may need to attend the office at short notice if business need requires. Please note all training will be office based and therefore, there will be some weeks when you will be required to attend the office multiple days. Advance notice will be given.

The first 2 weeks of training will be office based.

Skills Required:

Accuracy, attention to detail, good prioritisation skills, timeliness, excellent verbal and written communication skills.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in ?We are committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group

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