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In this role you will provide efficient and effective weighbridge operation. This involves ensuring that all vehicles carrying waste or recyclables are weighed as they both enter & exit the facility and accurately recording this information. This is an administration role, and we are looking for someone who is experienced in using Microsoft Excel.
- You will be working 4 days per week which will include either 3 or 4 days during the week AND every other Saturday
- 7am - 5pm - 9.5 hours per day
- You will be required to work across our 2 sites - Lynnbottom Household Waste Recycling Centre and the Isle of wight Waste Recovery Park - both located in Newport (PO30)
- Salary for the role - £25,000 - £26,000
Role Responsibilities:
- Undertake the operation of the weighbridge and accompanying general administrative duties including recording weights & waste type by vehicle, whilst ensuring completion of the appropriate documentation in line with Environmental Regulations, as and when required
- Efficiently input data onto the weighbridge from vehicles collecting/delivering to the site
- To respond to public, trade and other queries directly and by telephone in a pleasant and efficient manner - dealing courteously with complaints and enquiries
- Maintain the best operational relationship between the public, other customers and client representatives, ensuring Waste Acceptance Criteria is adhered to at all times
- Ensure acceptance of waste complies with Duty of Care and Special Waste Regulations where appropriate
- To undertake routine computer and weighbridge alterations or adjustments where possible to do so in accordance with Thalia procedures
- Act as a personal role model to colleagues in driving adherence to core procedures, policies and systems
- Ensure all site visitors have received full Health & Safety induction and are wearing the correct PPE
The Person:
- Customer service background (desirable)
- Basic numeracy, literacy, and IT skills. Understanding risk assessments / safe systems of work and working in accordance with them.
- Handling and processing auditable information
- Experience of maintaining compliance of paperwork
- Experience of dealing with customer complaints and escalating appropriately
- Able to work effectively alone or as part of a team
- Handling card sales payments for materials we accept
