IT Systems Manager

Robert Half are working with a growing Newport based client in the Manufacturing/Production industry to recruit an IT Systems Manager on a permanent basis. This is a standalone IT Management role that requires a technical resource with commercial understanding.Role responsibilities;

• Ensure a robust and high performing IT infrastructure is in place, which can support delivery of business objectives and operates at maximum efficiency.
• Maintain and upgrade networks and servers, implementing efficient server upgrades and migrations when required.
• Manage and monitor controlled access to the company's network and associated systems.
• Ensure robust cybersecurity measures are in place to safeguard the business against potential threats.
• Internal responsibility for company's ERP system, including support and maintenance.
• Accountable for facilitating software and hardware upgrades, ensuring they are delivered successfully and within budgetary limits.
• Seek to identify, propose and implement improvement opportunities, ensuring alignment of IT infrastructure with current and future business requirements.
• Evaluate IT risks and develop network recovery and backup processes
• Be the point of escalation for all technical issues.
• Delivering comprehensive 1st, 2nd, and 3rd line support to internal users on business systems
• Responsibility for ensuring the ERP system is fit for purpose and meets internal stakeholder requirements.
• Maintain and develop Local VBA based solutions and provide controlled user access to data from the ERP system using SQL/VBA.
• Deliver training where required to facilitate efficient utilisation of systems and ensure high awareness of cyber and other security threats
• Manage the IT and telecoms budgets.
• Manage all IT contracts and third-party relationships, coordinating and delegating tasks, projects and monitoring third party support as well as ensuring the business is receiving value for money.
• Procure IT and telecoms equipment to meet business requirements and recommend appropriate lifecycles for business equipment.
• Prepare costings, project appraisal and implementation plans for all IT projects.
• Set up IT equipment and systems for new team members.
• Resolve other day to day issues as and when they arise.

Skills/experience:

• Senior-level IT experience, in a manufacturing or similar environment.
• A hands-on approach and a versatile IT skill set, ready for strategic planning and daily operations alike.
• A robust understanding of cybersecurity, and safeguarding digital assets.
• Excellent ERP support experience
• Proficiency in User Support, including Office 365, SharePoint, Teams, and Office
• Experience in delegation and monitoring third party support
• Experience of the following is essential: SQL server, VBA development, familiarity with LAN and WAN networks.

Desirable:

• Experience in the following is desirable: Bar code solutions, Azure AD, Active Directory, InTune, a solid understanding of Microsoft Windows 10 & 11 environments, including troubleshooting and VLAN configuration.
• A leader, with high quality communication skills and a keen collaborator, who proactively seeks to influence business improvement.
• A problem solver with a flexible approach to the role and a desire to ensure business and operational continuity are maintained at all times.
• Practical exposure to delivery of IT projects.

Salary/Logisitics:

• £50,000-£55,000
• Onsite as standard in Newport offices

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