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Junior IT Support Technician

Junior IT Support Technician

Reed

Posted a day ago, valid for a month

Newport, Newport NP20 7AE, Wales

Part Time

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Sonic Summary

The job is for a 1st Line Support Help Desk IT Support Technician with an immediate start in Newport, requiring on-site work five days a week.
The position offers a salary of £12.82 per hour and is expected to last six months, with a potential for extension.
Key responsibilities include managing first-line support issues, troubleshooting IT problems, and maintaining IT documentation and equipment stock levels.
Candidates must have excellent interpersonal and communication skills, proficiency in Microsoft Office, and experience with network troubleshooting and end-user hardware management.
No specific years of experience are mentioned, but familiarity with IT support ticketing systems is required.

�?1st Line Support�?Help Desk �? IT Support Technician �? IMMEDIATE START �??? £12.82ph?? Newport - on site 5 days per week (�?NON - NEGOTIABLE�?)? 0800 - 1600 Monday - Friday 6 months (extension likely)

DutiesTaking ownership of 1st line support issues, ensuring complete customer satisfaction and maintaining IT documentation.Troubleshoot and diagnose IT problems reported via the ticketing systemManage end-user hardware setup and troubleshooting, including printers, copiersMaintain stock levels of IT equipment and support Office 365 applications like Email/OneDrive and Windows 10/11.Provide mobile phone support, including Intune installation for iPhone and Samsung devices.Troubleshoot AV equipment for presentations, webcams, and conference meetings via Zoom/Teams.Required SkillsExcellent interpersonal & communication skillsProficient in Microsoft Office and familiar with IT support ticketing systemsExperience with network troubleshooting and managing end-user hardware.

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