Housing Advice and Prevention Officer

Location: John Frost Sq, Newport, Newport, NP20 1PASalary: £17.17 per hour umbrella Contract Type: Temporary/ContractHours: Full time

Are you experienced in delivering housing advice and homelessness prevention services? Do you have in-depth knowledge of the Housing (Wales) Act 2014 and a proven track record in handling complex casework under this legislation? If so, we want to hear from you!

We are looking for a dedicated Housing Advice and Prevention Officer to join our team and make a meaningful impact on the lives of individuals and families facing housing challenges.

• Undertake senior officer reviews of homelessness cases under the Housing (Wales) Act 2014, ensuring decisions are lawful, fair, and transparent.
• Respond to statutory reviews of decisions, including those related to the suitability of accommodation, with well-reasoned and clear written responses.

• Extensive knowledge and practical experience of the Housing (Wales) Act 2014, particularly casework related to homelessness prevention and statutory reviews.
• Experience in homelessness prevention, housing advice, or similar frontline roles.
• Strong report-writing skills, with the ability to articulate complex casework decisions clearly and professionally.
• Excellent communication skills and the ability to manage relationships with stakeholders, including elected representatives and other public bodies.
• Proven ability to handle complaints and sensitive issues with empathy, tact, and a problem-solving approach.